Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs a second look, or want to flag a broken link? This page explains how to get a message to us and what we can (and can't) help with.
How to Contact Top Online Casinos
The best way to reach us is by email. Write to us at [email protected] and a member of the team will read your message personally — we don't rely on automated replies to stand in for a real answer. Include a short summary of what your enquiry is about so we can get back to you with something useful rather than a generic reply.
We aim to respond within a couple of working days. Enquiry volume varies, so please bear with us if it takes a little longer during busy periods.
What We Can Help With
- Questions about our reviews — If anything in our coverage of a specific casino, its bonus terms, or its editorial rating is unclear, ask us and we'll clarify how we reached our conclusion.
- Corrections — Bonus offers, wagering requirements, and licensing details change frequently. If you notice something on the site that looks out of date, we want to know so we can check it against the operator's current terms.
- Content suggestions — If there's a topic around online casinos, payment methods, or state-by-state regulation you think we should cover, let us know.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, tell us in your message. We can point you towards national and state-level support resources, though we are not a counselling or crisis service.
- General feedback — Positive or critical, we read it. Reader input shapes how we compare and rank the operators listed on the site.
What We Are Not Able to Help With
It's worth being clear about the limits of what a comparison site can do. We are not able to:
- Process deposits, withdrawals, or refunds — these are handled directly by the individual casino, not by us.
- Resolve account disputes, verification (KYC) issues, or delayed payouts. For these, contact the customer support team of the casino in question directly; most operators, including those featured on this site such as Raging Bull, Uptown Aces, and Ignition, offer live chat or email support for account-specific problems.
- Confirm whether a particular casino is legally available in your state. Online gambling regulation varies across the US, and availability depends on your location and local law — always check directly with the operator and your state gaming authority before signing up.
- Provide guarantees about winnings, bonus eligibility, or game outcomes. All casino games carry a house edge, and outcomes are never guaranteed, regardless of what any offer on this site suggests.
If You're Looking for a Casino, Not Support
If you arrived here hoping to compare operators rather than contact us, our rankings above cover licensed, US-facing casinos assessed on their bonus terms, game selection, banking options, and overall reliability. If you're specifically after options outside the standard self-exclusion framework, our Best Non GamStop Casinos 2026 page covers that separately.
A Note on Accuracy and Editorial Independence
Top Online Casinos may earn commission when readers sign up through links on this site, but that relationship never decides how a casino is ranked or reviewed. If you believe a review is inaccurate, biased, or missing something material — including bonus terms, licensing status, or withdrawal conditions — tell us. We take corrections seriously and will review the underlying information rather than simply taking your word or the operator's word for it.
Responsible Gambling Support
If gambling has stopped being enjoyable or is affecting your finances, relationships, or wellbeing, please reach out for support rather than trying to manage it alone. National organizations such as the National Council on Problem Gambling operate a confidential helpline, and most licensed US casinos provide built-in tools — deposit limits, time-outs, and self-exclusion — that you can activate directly through your account settings. If you mention a responsible gambling concern in your message to us, we can point you towards further resources, though we encourage you to contact a dedicated support service directly for anything urgent.
Before You Send Your Message
A few quick checks that often save time on both sides:
- If your question relates to a specific casino account, deposit, or withdrawal, contact that casino's support team first — they hold the account details we don't have access to.
- If you're reporting an error on the site, include the page and the specific detail you think is wrong.
- If you're asking about eligibility in your state, note which state you're in — regulation differs significantly across the US.
We appreciate you taking the time to reach out. Whether it's a correction, a question, or general feedback, every message gets read by someone on the team.